Privacy Policy
ph92.com Data Protection

1. Introduction

ph92.com ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at ph92com.org. This Privacy Policy describes how ph92.com collects, processes, stores, and protects personal information in connection with the operation of the ph92.com platform and all associated services.

This Privacy Policy applies to all registered players, visitors to the ph92.com website, and any individual whose personal data is processed by ph92.com in connection with the provision of our services. By registering for a ph92.com account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable Philippine data protection regulations, ph92.com is the data controller responsible for the personal data collected through the ph92.com Platform. As data controller, ph92.com determines the purposes and means of processing your personal data.

If you have any questions about how ph92.com handles your personal data, or wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

ph92.com collects the following categories of personal data from players and platform users:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card).

3.2 Contact Data

• Email address;
• Mobile phone number (Philippine mobile number preferred);
• Residential address (province, city/municipality, barangay, ZIP code).

3.3 Financial Data

• GCash or PayMaya (Maya) account details used for deposits and withdrawals;
• Philippine bank account details (bank name, account number) for bank transfer transactions;
• Transaction history including deposit amounts, withdrawal amounts, and dates;
• Debit card details where applicable (card number is not stored in full — only the last four digits and expiry date are retained).

3.4 Gaming & Behavioural Data

• Game history, wager amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods);
• Customer support interaction records.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session timestamps and login history;
• Cookie identifiers and analytics data.

4. How We Collect Your Data

ph92.com collects personal data through the following means:

• Direct registration: Information you provide when creating your ph92.com account, completing KYC verification, or updating your profile;
• Platform use: Data generated automatically as you navigate and play on the ph92.com Platform, including game activity and session data;
• Financial transactions: Data provided when you make deposits or request withdrawals via GCash, Maya, bank transfer, or debit card;
• Customer support: Information you share when contacting ph92.com support via live chat or email;
• Cookies and analytics: Technical data collected automatically through cookies and similar tracking technologies as described in Section 9;
• Third-party verification: Identity and fraud-check data received from regulated KYC and anti-money-laundering (AML) service providers.

5. How We Use Your Personal Data

ph92.com uses the personal data we collect for the following purposes:

• Account creation and management: To register your ph92.com account, verify your identity, and maintain your player profile;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Regulatory compliance: To fulfil PAGCOR licensing obligations, conduct KYC verification, and comply with anti-money-laundering (AML) requirements under Philippine law;
• Age verification: To confirm that all players are at least 21 years of age as required by PAGCOR regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, and other security threats;
• Responsible gaming: To monitor gaming behaviour, enforce player-set limits, and identify players who may need responsible gaming support;
• Communications: To send account notifications, transaction confirmations, and — where you have opted in — promotional communications about ph92.com offers;
• Platform improvement: To analyse usage patterns and improve the ph92.com Platform's performance, features, and user experience;
• Legal obligations: To comply with court orders, regulatory directives, or other legal requirements applicable in the Philippines.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph92.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the ph92.com Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, and other applicable Philippine legislation;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting ph92.com support or updating your communication preferences in your account settings.

7. Data Sharing & Disclosure

ph92.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya (Maya), and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• KYC and AML providers: Regulated identity verification and fraud-screening service providers operating under confidentiality obligations;
• Game software providers: Licensed game studios whose titles are available on ph92.com, to the extent required for game delivery and fairness auditing;
• IT and hosting providers: Cloud infrastructure and cybersecurity service providers who process data on ph92.com's behalf under data processing agreements;
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive;
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

8. Data Retention

ph92.com retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable legal and regulatory retention requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your ph92.com account and for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ph92.com's data disposal procedures.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the ph92.com Platform. They allow the Platform to recognise your device, maintain your session, and remember your preferences across visits.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your language preferences, display settings, and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data about how players use the ph92.com Platform to help us improve performance and user experience. No personally identifiable information is included in analytics data.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph92.com Platform. ph92.com does not use third-party advertising or cross-site tracking cookies.

10. Data Security

ph92.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph92.com Platform;
• Encryption of sensitive data at rest, including financial account details and government ID information;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication (MFA) for player accounts and internal administrative systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While ph92.com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ph92.com login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph92.com:

• Right to be informed: The right to know what personal data ph92.com collects and how it is used — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data ph92.com holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact ph92.com's Data Protection Officer using the details in Section 15. We will respond to verified requests within fifteen (15) business days.

12. Children & Minors

ph92.com is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. If ph92.com becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on ph92.com, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

ph92.com primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud hosting or game software providers — ph92.com ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and applicable NPC guidelines, including the use of appropriate contractual safeguards such as standard data processing agreements.

ph92.com does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

14. Amendments to This Privacy Policy

ph92.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the ph92.com Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the ph92.com Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ph92.com, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available daily, 8:00 AM – 12:00 MN Philippine Standard Time (PHT / GMT+8)
• Mailing Address: Data Protection Officer, ph92.com Operations, Manila, Philippines

If you are not satisfied with ph92.com's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

For responsible gaming concerns, please visit our Responsible Gaming page or review our Terms & Conditions.